Callcenter world9/2/2023 ![]() ![]() This gives India an edge when it comes to offering IT and BPO solutions. India’s call center workforce not only offers customer service and sales but also excels in software development and information technology. Sutherland Global Services Philippines Incįollowing the Philippines closely is India, boasting the second largest call center industry.IBM Daksh Business Process Services Philippines Inc.Top call center outsourcing companies in the Philippines: Industry body: IT & Business Process Association of the Philippines (IBPAP) The Contact Center Association of the Philippines claims that the country’s call center industry will expand and generate up to US$20.4 billion in revenue by 2022. The main reasons why global companies turn to the Philippines for outsourcing are due to cost-effectiveness, operational efficiency, and an educated and diverse workforce. This is because it continues to be a top location for call center outsourcing and BPO services. The Philippines has rightfully earned its name as the world’s call center capital. Let’s look at the top countries to outsource call center services: 1. Government incentives for foreign investors.Related: Call Center Trends in 2023 Best Countries for Call Center Outsourcing īut, what makes the following call center outsourcing countries rise above the others? Once you’ve decided what you need from your call center partner, you can find one that meets your budget and requirements. ![]() Most call centers offer a combination of services so that businesses can get the most out of outsourcing their business communications.
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